Question 1

My plumber's taking the bathroom out — is this what I need?

Accepted Answer

Yes. That's why most people call us: the old suite is out, the new one is a few weeks away and there is nowhere to wash in between. If HeatSync — our plumbing and heating firm — is doing the work, we can coordinate the dates and place WashBox on your drive from the day they start. If a different firm is doing the work, that is no problem — you still need somewhere to wash.

Question 2

How long can I have it for?

Accepted Answer

The minimum hire is two days, with no maximum. Renovation customers usually hire by the week or month, while event organisers often book for a weekend or a full season. Longer hires cost less per day.

Question 3

Do I need mains water and electricity?

Accepted Answer

No. If you've got a normal outside tap and a plug socket we'll use them, and if you haven't, we set it up to run on its own. You don't need a bathroom or any pipework in place — just tell us what's there when you get in touch.

Question 4

Can I collect it myself?

Accepted Answer

Yes, if you've got something that can tow a twin-axle braked trailer, along with the right licence and insurance. Otherwise we'll bring it out to you. Delivery depends on how far you are from Kings Lynn, so pick delivery on the form and we'll price it with your dates.

Question 5

How much room does it need?

Accepted Answer

About the space of a small car, plus enough room to reverse it in. Reasonably firm and level ground — a drive, some hardstanding, a yard or a dry field edge all work fine.

Question 6

Is it suitable for wheelchair users?

Accepted Answer

There's a step up into it, so no, it isn't a fully accessible unit. Tell us what you need and we'll be honest with you about whether it'll work.

Question 7

What if the weather's bad?

Accepted Answer

That's largely why it was built this way. It's a sealed, insulated, enclosed room on a braked twin-axle trailer — no draughts round the door and no rocking about in the wind.

Question 8

What happens on the day it arrives?

Accepted Answer

We tow it in, put it where you want it, level it up, connect it and show you how everything works before we go. Same again when we come to collect it.

Question 9

Can I have more than one for an event?

Accepted Answer

Usually, yes — depends what's already booked. Put the number you need on the booking request and we'll tell you what we can cover.

Question 10

What if I need to cancel?

Accepted Answer

Cancel more than 48 hours before your hire starts and there's nothing to pay. Inside 48 hours we keep half the hire fee. If it's a change of dates rather than a cancellation, we'll always try to move you instead.

Question 11

Is there a deposit?

Accepted Answer

Yes, £250, and it's a holding deposit rather than part of the hire price. Once it's back with us and we've checked it over — undamaged, clean and everything present — the £250 goes back to you within 5 working days. If anything does need deducting, we put it in writing first with the costs itemised.

Question 12

How far do you go?

Accepted Answer

We're at Unit 4, 18 Hamburg Way, PE30 2ND, Kings Lynn, Norfolk and cover Norfolk and the counties around it. If you're further out, ask anyway and we'll price the travel.

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