Terms & conditions of hire

WashBox ("we", "us") hires out mobile luxury shower rooms containing a shower, toilet and basin from Unit 4, 18 Hamburg Way, PE30 2ND, Kings Lynn, Norfolk. The person or organisation named on the booking is "the hirer" ("you"). Contact us on 07824 819015.

• Minimum hire is 48 hours (two days). There is no maximum hire length.
• The hire period runs from the agreed delivery or collection time on the start date to the agreed collection or return time on the end date.
• Dates are only held once we confirm them in writing; requests sent through the availability calendar are provisional until then.
• Extensions are subject to availability and charged at the applicable rate. Please ask as early as you can.
• Quotes are based on the details you give us and stay valid for 30 days unless we say otherwise.

• A £250 refundable security deposit is required on every hire. It is a payment in its own right, not a portion of the hire fee.
• The deposit is separate from the hire price and from any delivery charge. It is not part of the hire fee and is not used towards it.
• It is paid when we confirm your booking, at the same time as the hire fee, and is held for the duration of the hire. The deposit and the hire payment are two separate payments — they are never combined into one charge.
• It is refunded in full within 5 working days of collection or return, once the unit has been checked and is undamaged, clean, complete and free of unauthorised waste.
• Where deductions are necessary we itemise them in writing before deducting. Where costs exceed the deposit, the balance is chargeable.

• Booking confirmation triggers two separate payments: the hire fee (plus any delivery charge), and the £250 refundable deposit. Both are due at confirmation and must be cleared before delivery or collection, unless we have agreed account terms with you in writing.
• The two payments are made and recorded separately, so the deposit always stays identifiable and is returned in its own right.
• Prices are quoted per hire based on dates, location, number of units and services on site.
• Late payment on agreed account terms may attract interest at 4% above the Bank of England base rate.
• We may withhold delivery where either payment has not cleared.

• Cancellations are free up to 48 hours before the hire start date and the deposit is returned in full.
• Cancel within 48 hours of the start date and 50% of the hire fee is retained; the deposit is still returned.
• We will always try to move your dates rather than cancel, subject to availability.
• If we have to cancel for reasons outside our control, you receive a full refund of everything paid, including the deposit.
• Where you book as a consumer you normally have 14 days to cancel a distance contract. If you ask us to start the hire within that period you may be charged for what has already been provided. These terms apply alongside your statutory rights.

• You can collect the unit from our Kings Lynn base, or we can deliver it to you.
• Collection requires a vehicle and towing capability rated for a twin-axle braked trailer, a valid licence for the towed weight, and appropriate insurance. We will check this before releasing the unit.
• Delivery is available across our service area and charged on distance from Kings Lynn; the delivery charge is quoted with your hire price before you commit.
• Where we deliver, we position, level and set up the unit and show you how it works, then collect at the end of the hire.
• Delivery and collection times are arranged in advance and given as a window, not a guaranteed time.
• Self-collected units must be returned to our base by the agreed time in the same condition, clean and complete.

• You are responsible for providing safe towing access and reasonably firm, level ground for the unit.
• You must obtain any permission, permit or landowner consent needed to site the unit.
• The site must be accessible for delivery and again for collection on the agreed dates.
• If access is unsafe, obstructed or the ground unsuitable on arrival, we may be unable to deliver and a wasted journey charge may apply.

• Where available, the unit connects to a normal water feed and a standard domestic electrical supply.
• Any electrical supply you provide must be safe, suitably rated, RCD-protected and, where used outdoors, appropriate for outdoor use.
• You are responsible for the cost of water and electricity used during the hire.
• You must not modify, extend or interfere with the unit's plumbing or electrics.

• Off-grid hire is available where no mains water or electricity is present.
• You must tell us at the time of enquiry that the site is off-grid so we can spec the setup correctly.
• Off-grid hires depend on on-board capacity. Where tank capacity, refills or waste emptying are needed during the hire, this is agreed and charged in advance.
• Heavier-than-expected use may exhaust capacity sooner. Additional service visits are chargeable.

• The unit remains our property at all times and must not be moved, towed, modified or sub-hired.
• You are responsible for the unit, its contents and its security for the whole hire period.
• Keep it reasonably clean and use it only for its intended purpose.
• Nothing other than normal toilet waste and toilet paper may be put down the toilet. Wipes, sanitary items, food waste, paint, chemicals and building materials are not permitted.
• Report any fault, leak, damage, loss or theft to us as soon as you notice it.
• You are responsible for the safety of anyone using the unit on your site or at your event, including supervision of children.

• No smoking, vaping, candles, open flames or portable heaters inside the unit.
• No pets inside the unit unless we have agreed it in writing.
• No illegal activity, and no use of the unit for storage, cooking, sleeping or as a workshop.
• No disposal of trade or hazardous waste through the unit.
• Serious or repeated misuse allows us to end the hire and collect the unit immediately without refund.

You are responsible for loss or damage to the unit and its contents while on hire, other than fair wear and tear or a fault on our part. Units returned excessively soiled, or requiring waste removal beyond normal use, are subject to a cleaning charge. Charges are itemised, taken from the deposit first, and any balance above the deposit is invoiced.

• Where a self-collected unit is returned late, or a delivered unit is not accessible for collection on the agreed date, additional day rates apply for each day or part-day.
• If the overrun prevents us fulfilling another confirmed booking, reasonable losses we incur as a result are also chargeable.
• Tell us as soon as you know your dates are slipping and we will try to extend instead.

• The unit is fully enclosed, insulated and weatherproof and is built for British weather.
• In freezing conditions you must follow any frost guidance we give you; damage caused by frozen or burst pipes through failure to follow it is chargeable.
• We may delay or refuse delivery or collection where ground conditions, flooding, high winds or road closures make it unsafe.
• Where waterlogged or unsuitable ground means the unit cannot be sited or recovered safely, any additional recovery cost is chargeable.

• We maintain and service our units and carry appropriate insurance for our own operations.
• We are not liable for indirect or consequential loss, including lost profit, lost event revenue or delays to building work.
• Our total liability in relation to any hire is limited to the hire charges paid for that hire, except where the law does not allow it.
• Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for fraud.
• We are not liable for failure to perform caused by events beyond our reasonable control, including severe weather, flooding, road closures, accident damage or vehicle breakdown. In those cases we offer alternative dates or a refund of amounts paid for the affected hire.

If something is not right, call us on 07824 819015 and we will put it right as quickly as we can. We aim to acknowledge complaints within 2 working days. These terms are governed by the law of England and Wales and disputes fall to the courts of England and Wales.