Hire policies

Every booking takes a £250 returnable deposit. It is paid when we confirm your booking, at the same time as the hire fee, and it is a separate payment — never added to the hire charge. Both payments are returned and tracked individually. It is refunded after collection once the unit has been checked and is undamaged, clean and complete. Repair, cleaning or replacement costs are taken from the deposit, and anything above it is invoiced.

• Free cancellation up to 48 hours before your hire start date.
• Within 48 hours of the start date, 50% of the hire fee is retained.
• Date changes are free where we have availability — just ask.
• If we cancel, you get a full refund of everything paid.

• We tow in, position, level and set up the unit, then show you how it works.
• We need towing access and reasonably firm, level ground — driveway, hardstanding, yard or dry field edge.
• Permissions, permits and landowner consent for the siting are the hirer's responsibility.
• If we cannot safely deliver on arrival, a wasted journey charge may apply.

Units are deep cleaned and sanitised between every hire, and consumables are restocked before delivery. On longer hires we can schedule servicing visits — tell us what you need when you book.

• Our units are maintained and safety-checked, with electrics inspected and the trailer serviced.
• We carry public liability insurance for our own operations and can provide details for event organisers or site managers on request.
• Risk assessments and method statements for event and construction sites are available on request.
• While on hire, the safety of people using the unit on your site or at your event is your responsibility.

The unit is entered by a step, so it is not a fully accessible wheelchair unit. Tell us about specific access needs when you enquire and we will be straight with you about whether WashBox suits.

Call 07824 819015 and speak to Lee Emmerson directly. We aim to acknowledge any complaint within one working day and resolve it within five.